We offer several shipping options to meet your need, including standard and express shipping. Free standard shipping is available for orders over £50. The available
options will be displayed at checkout based on your location and the items in your cart

We offer free standard shipping for orders over £50. For order below or equal to £50, standard shipping is £7.5. For express shipping cost vary depending on the order
size, weight , and dimensions. You can see the exact express shipping cost at checkout before completing your purchase

Delivery times depend on your chosen shipping method and your location. We typically process orders within 5 business days unless otherwise noted on the website or
by email. Standard shipping usually takes 5-7 business days. Express shipping delivers within 2-3 business days

Unfortunately, we do not offer international shipping outside of the United Kingdom for now

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the deliver status of your
package

We accept major credit cards (Visa, MasterCard, American Express), as well as debit cards. All payment options are securely processed. We use industry-led encryption
to protect your data during payment processing, ensuring your information is safe

Your will be charged for your order at the time of the purchase. If there is any issues with your payment, our customer service team will contact you for assistance

We offer a 15-day return policy for all items, provided they are unused and in their original condition. For specific details on our return policy, please refer to our Return
and refund policy page

To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization
and instructions for returning your item

Once we receive your returned item, we aim to process your return or exchange within 5-7 business days. Refunds will be issued to your original payment method, and
exchange will be shipped out promptly

We offer free return shipping within 15 days after you receive your item

We generally recommend the S crate for dogs weighing less than 25 lbs, the M crate for dogs weighing 25-50 lbs, and the L crate for dogs weighing 25-50 lbs with a
height lower than 22". However, as each dog is unique, we strongly advise checking your dog’s measurements against the crate dimensions. To choose the correct size,
measure your dog’s length from nose to tail and his/her height from floor to top of head when standing. Add a few inches to each measurement to determine the ideal
crate size. Refer to our size guide on the product page and the product information section for more details

The choice of door for your Floofy Crate depends on both your dog’s preferences and home’s aesthetic.
› White acrylic door: The white door offers a classic look and provide a sense of security for dogs who prefer a more enclosed space. It is durable and ideal for dogs
who might be a bit more anxious and more suitable for pets who have light chewing or scratching habits as the scratches will be less visible
› Clear/transparent acrylic door: The clear acrylic door offers a modern and sleek appearance. It is great for dogs who like to observe their surroundings while
resting. This option allows your dog to feel connected with the environment, which can help alleviate feelings of separation anxiety. We do not recommend this
door if your dog has light chewing nor scratching habits as it may diminish the aesthetic of the gate
Both doors slide smoothly and can be securely locked or stored within the crate, ensuring functionality and style for any choice. However, as no crate cannot be
completely escape-proof, we recommend reconsidering your order if your dog is prone to escaping and particularly clever
Note that changing the door is not possible as it is attached to the roof of the crate. If you are experiencing any issues with the door, please contact us at
hello@floofycrew.com, providing pictures and description of the problem

Yes, the Floofy Crate is suitable for puppies and dog of all ages. However, we recommend supervising puppies closely during the initial use to ensure they adapt
comfortably to their new space
Note that the crate does not come with a partition to make the crate smaller during training

We do not recommend the Floofy Crate for dogs with aggressive chewing habits or for dogs with heads close to the size of the crate windows (approximately 1 inch), as it
may pose a choking hazard. Please supervise your pet closely during the initial use

The sliding door of the Floofy Crate can be secured in place using the provided lock. It can also be stored discreetly within the unit when not in use, providing flexibility
and convenience. However, as no crate cannot be completely escape-proof, we recommend reconsidering your order if your dog is prone to escaping and really clever

The Floofy Crate can be easily assembled in less than 20 minutes. It is composed of 5 wood panels and 1 door. Wooden dowel pins are used to join the panels together.
No specific tool are needed

Yes, you can disassemble the Floofy Crate by reversing the assembly instructions

Cleaning is easy! The wooden surfaces can be wiped down with a damp cloth for regular cleaning. For more in-depth cleaning, you can also use mild soap or pet-safe
cleaning products and clean it the same way you would clean your wooden furniture. Avoid using harsh chemicals that could damagethe finish and may harm your dog

Our dog bed comes in three sizes: S, M, and L, designed to accommodate dogs of various sizes and breeds, and our Floofy Crate. Detailed dimensions for each sizes
are available on the product page and the product information section

To select the appropriate size, measure your dog’s length from nose to tail and their height from floor top of head while standing. Add a few inches to each measurement
for comfort, and refer to our size guide on the product page and the product informationsection for the best fit
If you are purchasing the Floofy Bed along the Floofy Crate, choose the same size as the crate to ensure a perfect fit

The Floofy Bed is made of high-quality, durable materials, including a soft, supportive foam base and a cosy, washable fabric cover. The top of the bed is water-resistant
and the bottom is made of velvet. The materials are selected to provide maximum comfort and support for your pet

Yes, the Floofy Bed is water-resistant. The top outer cover is crafted form durable, water-resistant fabric to helps protect theinner foam from spills and accidents.
However, while it provides a good level of resistance to liquids, it Is not entirely waterproof. For best results and to extend the life of your god bed, promptly clean up any
spills. We also recommend had washing the cover whenever possible to preserve its water resistance

Yes, the cover of our dog bed is removable and machine washable. Simply unzip the cover, remove it from the foam base and wash it on a gentle cycle with cold water.
However, we recommend hand washing whenever possible to preserve the water resistance, and air drying to maintain the fabric’s integrity

Our dog bed is primarily designed for indoor use. However, it can be occasionally used outdoors in dry conditions. We recommend bringing the bed inside when not in
use outdoors to protect it from moisture and prolong its lifespan